Shipping and Exchange Policy for [Life Strategies Learning Solutions LLP]
Shipping Costs:
Shipping costs are calculated based on the weight and dimensions of the product(s) in your order and your chosen shipping method. The shipping cost will be displayed at checkout before you confirm your order.
Order Processing Time:
Orders are typically processed within [7] business days after payment confirmation.
Shipping Notifications:
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if applicable.
Shipping Restrictions:
[Life Strategies Learning Solutions LLP] may have restrictions on shipping to certain geographic regions or countries.
Exchange and Return Policy:
Eligibility for Exchanges and Returns:
[Life Strategies Learning Solutions LLP] accepts exchanges and returns for physical products within [15] days from the date of delivery, provided the product is in its original condition and packaging.
Return Process:
To initiate a return or exchange, please contact our customer support team [accounts@thepauseplay.com and 0120-4233239] to obtain a Return Authorization (RA) number.
Clearly mark the RA number on the outside of the package.
Send the product(s) to the address provided by our customer support team.
Exchange and Return Conditions:
Products must be returned in their original packaging and in new, unused condition.
Shipping costs for returns and exchanges are the responsibility of the customer unless the return is due to a defect or error on our part.
[Life Strategies Learning Solutions LLP] reserves the right to inspect and verify the condition of returned products before processing exchanges or refunds.
Refunds and Exchanges:
Refunds will be processed within [21] business days after we receive and inspect the returned product(s).
Exchanges will be processed as soon as possible, subject to product availability.
In the case of a defective product or an error on our part, we will cover the cost of return shipping and offer a replacement or refund.
Non-Returnable Items:
Certain items, such as digital downloads, personalized items, or items marked as non-returnable, are not eligible for returns or exchanges.